We have had the same goal since we opened our doors back in 1990:

To provide you with the best value for your money and to help make finding or creating the right piece for your wall easy and affordable.

 

 

 

We’ve set up our online shop so that that you can create or find unique pieces that will perfectly complement your style or interest. You design and choose from a wide variety of high-quality frames, mats, and finishes, then our Nationally Certified Framers produce the well-crafted framed art pieces specifically for you. And at significant savings over local frame shops. It doesn't matter matter what your style preference is, WholesaleCustomFrame.com has the best wall décor pieces to complete your space and achieve your design vision.

 

 

 

General Policies

WholesaleCustomFrame.com is committed to quality products and your satisfaction is 100% guaranteed!

 

Product Descriptions

We make every effort to present you with photographs of the products and color swatches that are as accurate as possible. Please keep in mind that because of the nature of our products and variations in different computer monitor settings, there may be slight differences in the colors you see on your monitor and the actual color of the art, mats and frames ordered. Just ask one of our framers if you have any specific questions concerning color: framer@wholesalecustomframe.com

 

Custom Framing and Print Orders

Standard Order Processing

Custom Framing orders usually require 5-7 business days for processing prior to shipment.

Returns

If for any reason you are not completely satisfied with your purchase, you may return it within 30 Days of receipt and receive a free replacement or a full refund for the price of the product, minus the shipping charges. 

Simply email us at support@wholesalecustomframe.com. and include in the body of the email: your order number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request processes within 1 business day and you will receive an email with your return authorization number. Then please carefully re-pack them in the original tube or box and include the Return Authorization number. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

When shipping your return you must insure the piece for the full purchase price. If the piece is damaged in transit to us, and there is no shipping insurance, we will not be able to grant a full refund

"Frame-In-A-Bag" Orders

Standard Order Processing

"Frame-In-A-Bag" orders usually require 5-7 business days for processing prior to shipment.

Returns
 

Please be very careful when ordering custom cut materials. Because merchandise is made to order, if you wish to return products that you ordered incorrectly, you will need to pay for shipping and there is a 20% restocking fee.

Please keep in mind that we have a 1/16th of an inch tolerance on our produced products. What this means is that if the finished product is 1/16" off or less we will not reproduce it.

 

What about Damages?

 

If your framing and/or art arrives damaged we'll ship you a replacement at no cost. If the packaging was damaged in transit, we ask that you keep the damaged print and packaging for 30 days because our shipping vendor sometimes needs to inspect the item for insurance purposes. If the outer packaging is not damaged but the framing and/or print inside is damaged, we will send you a shipping label (pre-paid) that you can use to send the damaged products to us.

 

 

 

 

WholesaleCustomFrame.com's Privacy Policy

WholesaleCustomFrame.com is committed to protecting the privacy of our customers and using personal information responsibly. Please read below to see how we collect, use, and protect your personal information.

By using our Web site or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We may from time to time update this policy. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it. Terms and conditions are subject to change with or without notice. Refer to this page to review our most current privacy information.

What We Collect
We collect information you provide when you place an order, create an account, subscribe to a newsletter, send us an e-mail, call us, refer a friend, or enter a contest. This information may include name, address, e-mail address, phone number, credit card number, and other personal or preference information you provide to us.

We use this information to respond to your requests, process and fulfill your orders, customize and improve your shopping experience, and communicate with you.

In addition, we use technology that allows us to identify what type of browser you are using, the Web site from which you enter WholesaleCustomFrame.com and the pages you view on our site. We aggregate this information and use it to improve our store and better serve you.

Cookies
Cookies are alphanumeric identifiers that we transfer to your computer through your Web browser. They make it possible for us to recognize your browser when you visit. By doing this, you can save time during checkout and take full advantage of all of the features of the WholesaleCustomFrame.com site including creating an account, building your favorite products list, write product reviews, and subscribe to newsletters. In order to enjoy these benefits, your browser must be set to accept cookies.

How We Use Information
WholesaleCustomFrame.com does not sell, rent, barter, or exchange your personal information with third parties.

You may, from time to time, receive information from us about new features, new services, and special offers we think you'll find valuable. WholesaleCustomFrame.com may also send valuable offers and information on behalf of our reputable business partners. When we do this, we do not give that business your name and address. If you'd prefer not to receive this type of information, you may opt out.

WholesaleCustomFrame.com employs reputable companies to perform functions on our behalf. Examples include fulfilling orders, delivering packages, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes including marketing.

In the event that WholesaleCustomFrame.com or substantially all of its assets are acquired or merged with another company, all of the customer information that we have collected may be transferred to the new company.

Security
In order to keep your online transaction secure, WholesaleCustomFrame.com uses a secure server (SSL) to encrypt all of your personal information before it travels over the Internet. SSL technology is the industry standard for secure online transactions.

In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under federal law, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account.

Opt in/Opt out
If you do not wish to receive announcements or special offers from WholesaleCustomFrame.com, simply e-mail your request to support@WholesaleCustomFrame.com. Please include in your e-mail your name, mailing address, and e-mail address

 

 

Questions? Email us at Info@wholesalecustomeframe.com or call us at 1-888-376-0032